Job Description Collections Manager Americas is a senior-level position overseeing and directing the Americas Collections Operations team. The successful candidate will be responsible for ensuring timely and efficient recovery of outstanding debts while maintaining positive client and internal stakeholder relationships. The manager will lead a team of collectors, develop strategies, and analyze data to optimize collections performance, meet target Key Performance Indicators (KPIs), and comply with relevant Service Level Agreements (SLAs). This role requires strong collections knowledge and experience, a strategic mindset, team-building skills, and the ability to attract and develop talent to achieve organizational goals. - Bachelor's Degree in Accounting or Finance; relevant work experience considered equivalent. - Minimum 5 years of experience in a Collections Manager role in a fast-paced international or service center environment; Hospitality industry experience advantageous. - Proficiency in MS Office: Outlook, Excel, Word; SAP 4Hana, Zuora Billing, and Salesforce expertise desirable. - Fluent in English language required. - Well-organized individual with excellent problem-solving skills, analytical abilities, and attention to detail. - Ability to attract and develop talent; build effective teams. - Strong stakeholder management skills. Benefits Competitive remuneration package including annual bonus, vacation and holiday paid time off, health insurance benefits, and other competitive advantages. Flexible working arrangements offering onsite, hybrid, or fully remote options. Professional development opportunities through on-line learning hubs covering technical and soft skills training allowing for personal growth and skill enhancement. Others A critical mission and purpose powering the future of travel technology at our organization. A truly global DNA shaping business processes, culture, and interactions. Great opportunities for learning and professional growth through day-to-day interactions, on-the-job training, and formal learning activities. A caring work environment balancing career fulfillment and personal/family life well-being. Diverse and inclusive community fostering innovation, creativity, and collaboration across our organization.