Client Intake & Communications Coordinator Join to apply for the Client Intake & Communications Coordinator role at Job Duck Client Intake & Communications Coordinator Join to apply for the Client Intake & Communications Coordinator role at Job Duck Get AI-powered advice on this job and more exclusive features. JOB DUCK IS HIRING A CLIENT INTAKE & COMMUNICATIONS COORDINATOR For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years in a row! Role Overview Are you someone who enjoys making a real impact through meaningful conversations? In this role, you’ll be the voice that welcomes new clients, guides them through the intake process, and helps them feel supported from the very first call. You’ll manage a high volume of inbound leads, schedule appointments, and keep client records organized, all while working closely with a responsive, collaborative team. If you’re persuasive, proactive, and thrive in a fast-paced environment where professionalism and empathy matter, this opportunity is for you. Your reliability and clear communication will be key to helping people feel heard and cared for. Schedule: Monday to Friday 8:00 AM to 5:00 PM Your Responsibilities Will Include but Are Not Limited To: Answering and returning intake and follow-up calls from new and existing clients Handling inbound calls and providing updates or information on current cases Persuasively converting new leads into qualified clients Maintaining accurate records in Clio and Clio Grow Coordinating closely with reception to ensure proper handoffs (15–30 calls/day) Making outbound calls at the client’s request Scheduling appointments and follow-ups with precision Acting as back-up for phone answering or intake coverage when needed Coordinating with team to ensure call coverage during absences or breaks Supporting existing clients with general, non-substantive inquiries Conducting collections outreach when applicable Performing intake-related administrative tasks, data entry, and legal document management Contributing to intake projects and tasks as business needs evolve What We’re Looking For: Previous experience in client intake, customer service, or legal administration preferred Experience with Clio and Clio Grow is a strong plus Strong proficiency in English (written and spoken) Excellent phone handling and interpersonal skills A reliable presence during work hours and willingness to use a rapid-contact method (e.g., WhatsApp) for urgent communication High emotional intelligence and ability to build trust Excellent organizational skill and attention to detail A quick learner and resourceful problem-solver Dependability, punctuality, and responsiveness The ability to work comfortably with high call volumes and multitasking The ability to work independently and handle changing priorities A Collaborative, courteous, and professional demeanor at all times Access to a personal laptop/PC, headset, and stable internet connection (min. 10 Mbps download / 5 Mbps upload) Quiet and professional remote work environment What's in It for You? Monthly compensation ranging from 1150 USD to 1220 USD. Paid time off and holiday pay. Referral and annual bonuses. Parental leave. Opportunities for professional development and training. Dedicated support from our team. A chance to work with clients who share our values. Ready to dive in? Apply now and make sure to follow all the instructions! DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process. By clicking on the APPLY button you consent us reaching out to you through Whatsapp and/or email to follow-up regarding your application process. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Administrative, Business Development, and Customer Service Industries Human Resources Services Referrals increase your chances of interviewing at Job Duck by 2x Sign in to set job alerts for “Communications Coordinator” roles. 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