Job Description Elevate Your Career as a Customer Service Manager! Picture yourself in a role that's not just a job, but a ticket to an extraordinary career journey. As a Customer Service Manager, you're not merely joining a team; you're stepping into a world where each day brings the opportunity to elevate your skills and aspirations. Here, we're offering you more than a position; we're giving you the chance to redefine your professional future. Are you ready to step out of your comfort zone and embrace a role that empowers you to build a brighter tomorrow? Immerse yourself in an international role right here in Bogotá, bridging boundaries and expanding horizons that transcend across the globe. Whom will you work with? Our client, Fab Glass and Mirror, is a leading company in the manufacturing and distribution of high-quality glass and mirror products. With a diverse range of offerings, including glass table tops, shower doors, glass boards, plexiglass sheets, and custom mirrors, they have established themselves as a trusted name in the industry. What sets our client apart is their commitment to customer satisfaction, offering online shopping convenience, nationwide shipping, and loyalty rewards, making them the go-to choice for those seeking top-notch glass and mirror solutions. Job Description As a Customer Service Manager , you will be responsible for overseeing a dedicated team of 7 to 10 Customer Service Representatives located in our client’s Pakistan office. Your role will involve crafting key performance indicators (KPIs) for the CSR team to ensure they are finely tuned to our client's specific needs. You will play a vital role in setting the standards for customer service excellence and will have the flexibility to adjust and refine these KPIs as necessary to meet evolving business requirements. Here’s an overview of your future role: Employment Type: Indefinite term type contract Shift: Monday to Friday | 9 to 6 EST. Work Setup: Onsite, Bogotá What do you need to succeed? Must have experience in Online Reputation Management to safeguard and enhance our digital image and online presence. Should possess strong communication skills and an understanding of online dynamics, with the ability to effectively manage brand perception in the digital landscape. Tech Stack: HUBSPOT What awaits you in this role? Manage a team of customer service representatives, set performance goals, monitor performance metrics, identify training needs, and implement continuous improvement initiatives. Maintain our brand's reputation for exceptional service and foster positive customer relationships. Be responsible for monitoring various online platforms and social media. Collaborate with cross-functional teams to address negative feedback, resolve customer issues, and promote positive interactions. Why choose us? Competitive salary Prepaid medicine Prime office location - Bogotá 5-day work week Work items (laptop, mouse, and headset) 5 extra days of vacation leave (20 in total) that could be monetized Employee engagement programs Upskilling through Emapta Academy Exposure to world-class, high-level management from foreign direct superior Who are we? Discover a world of possibilities at Emapta , where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment. With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us. #EmaptaExperience