At our organization, we're dedicated to empowering people and economies worldwide through innovative solutions. Maintaining a strong focus on digital payments, we strive to make transactions secure, simple, smart, and accessible for all. We're committed to delivering exceptional results and fostering a collaborative environment that encourages growth and innovation. Our teams work together to develop cutting-edge services that help customers achieve their full potential. This role will be part of the Data & Services team, responsible for end-to-end solutions that cater to diverse global customer bases. Key Responsibilities: - Support the operational systems used across Data & Services, including providing training, executing adoption campaigns, implementing data improvement efforts, reporting, and assisting with testing updates. - Lead onboarding and training for business users to increase adoption of functionality and productivity tools. - Investigate and resolve issues, concerns, and requests under general supervision. - Conduct periodic Quality Control checks and Data Audits. - Support the Business Operations Solutions team in daily management and maintenance of operational systems used across Advisors. - Support platform maintenance and enhancements as defined in the operations roadmap for integration and improvements. Requirements: - Bachelor's or Master's degree or relevant experience. - Proven ability to deliver accurate and timely resolutions to inquiries under guidance. - Familiarity with customer service standards, processes, and tools. - Ability to contribute to support projects/inquiries. - Strong communication skills with proficiency in Microsoft Office. - Excellent interpersonal and analytical skills with attention to detail. - Able to work independently and maintain confidentiality. About This Opportunity: This is a unique chance to join a dynamic team and make a significant impact on our operations. As a key player in Data & Services, you will have the opportunity to shape the future of our organization and contribute to driving innovation every day.