Compassionate Support Starts with Your VoiceIn the dental industry, precision matters. This role offers the stability to plan your life, the support to grow, and the freedom. Step out of the daily grind and into a future where your skills are valued, your time respected, and your career just as rewarding as the smiles you help protect.Job DescriptionAs a Customer Service Representative, you will handle patient calls in both English and Spanish, schedule appointments, and support documentation and data accuracy. Your role ensures a seamless experience for patients while keeping dental operations running smoothly and professionally.Job OverviewEmployment type: Indefinite term type contractShift: Monday to Friday, 07:00 AM - 04:00 PM (COL time)Salary: 3,300,000 COLWork setup: Onsite, Bogotá/MedellinExciting Perks Await!5 days work weekWeekends off20 vacation days in totalPrepaid medicineFully-customized Emapta laptop and peripheralsDirect exposure to our clientsCareer growth opportunitiesDiverse and supportive work environmentPrime Office Locations - Bogotá and MedellinUnlimited upskilling through Emapta Academy courses (Want to know more? Visit Qualifications We Seek1–2+ years of customer service experience, preferably in a dental office or call centerFluency in English and Spanish (spoken and written)Strong interpersonal and communication skillsProficiency in CRM or EMR systems and scheduling toolsOrganized, detail-oriented, and capable of multitaskingHigh school diploma required; healthcare or dental training preferredYour Daily TasksRespond to patient calls and inquiries in both English and SpanishSchedule and confirm appointments using dental scheduling softwareCollect and update patient data while maintaining HIPAA complianceSupport completion of dental forms and insurance documentationCoordinate with dental staff for consultations and follow-upsEscalate issues when needed and ensure service qualityMonitor call queues, help onboard new team members when neededAbout the ClientOur client, HG Doctors, has been delivering trusted healthcare in South Florida since 1979. With three accessible locations and a focus on compassionate, individualized service, they provide top-tier dental and medical care supported by advanced technology. Their warm, patient-first culture and focus on quality have made them a preferred provider for families and seniors alike.Your Future Team at Emapta LatamJoin Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 900 clients worldwide and a team of over 10,000 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.#EmaptaEra #J-18808-Ljbffr