1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Our new API Product Specialist will be responsible for providing presales support for prospect clients and ongoing technical support to customers in the use of our platforms and APIs for clients in North America. The support activities will be conducted primarily in English. Key measures of success in this position will include issue resolution and customer satisfaction. Key responsibilities Partner with the Sales team to understand customer needs and design tailored API-based solutions. Lead technical discovery calls, product demos, and proof-of-concept engagements with prospects and customers. Provide presales support to prospects by addressing technical questions, demonstrating API capabilities and assisting with POC integrations. Ongoing Client Support: Act as the primary technical contact for clients using our platforms. Assisting with API integration, troubleshooting, and ensuring a smooth implementation process. Issue Resolution: Diagnose, troubleshoot, escalate and resolve platform technical and API-related issues, ensuring timely and accurate responses to client inquiries. Collaboration: Work closely with cross-functional teams, including product management, engineering, and sales, to relay client feedback and help prioritize API improvements and features. Documentation: Create and maintain detailed documentation in English including FAQs, and support articles, to assist clients in understanding and utilizing our APIs effectively. Client Training: provide training sessions for clients, educating them on best practices and advanced API features. Continuous Learning: Stay up-to-date with the latest API technologies, industry trends, and best practices to continually enhance your skills and the support you provide. Help onboard new clients by working with Engineering and Support teams post-sale, including management of delivery projects. Requirements Client first – service orientated and ready to go the extra mile for our clients. Self-management – methodical and structured approach to provide active and quality support services to our client base. Soft Skills: Excellent communication and presentation skills—comfortable in both technical deep dives and executive conversations. Excellent verbal and written ability to explain technical concepts to non-technical users. Proficiency in English. Strong problem-solving skills and a customer-centric approach. Ability to manage multiple customer engagements concurrently. Ability to work independently and as part of a team in a fast-paced, dynamic environment. Passion for learning new technologies and improving technical skills. Experience & Education: Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience 3+ years of experience in a technical support role, preferably in a client-facing environment. Familiarity with financial, economic, or corporate data Technical Skills: Familiarity with SFTP and other data feed protocols, including configuration, troubleshooting, and optimization. Basic experience with APIs (REST, SOAP, HTTP methods, status codes, etc.), including debugging, troubleshooting, and client integration. Familiarity with API development tools and environments (e.g., Postman, Swagger). Note: While a formal education in Computer Science, Information Technology, or a related field is beneficial, we value relevant experience and practical knowledge just as highly. Candidates with significant experience in API support or related roles without formal education are encouraged to apply. What we offer: Interesting and fulfilling projects Great working environment in an international company Open and friendly working atmosphere Work-life balance Hybrid working model of 2 days in the office and 3 days from home 4 weeks a year you can work from any location that you choose. If you are interested in this position, please send your CV in ENGLISH . About ISI Markets: ISI is a truly international business with over 700+ employees based across 20 locations. We have a proud 30-year history as the leading provider of data, analysis and research on the world’s fastest growing and highest potential growth markets. Our culture is purposed around our people, and we pride ourselves on supporting our employees to be the best they can be. Working for us will mean being part of a supportive environment and great team of professionals. For more information, please check out our website: www.isimarkets.com. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Information Technology, Customer Service, and General Business Industries Information Services Referrals increase your chances of interviewing at ISI Markets by 2x Get notified about new Product Specialist jobs in Bogota, D.C., Capital District, Colombia . 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