Post-Sale Customer Success & Upselling Specialist Post-Sale Customer Success & Upselling Specialist 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by Adrian Magnus. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $14,400.00/yr - $18,000.00/yr About Adrian Magnus | Part of Carazo Enterprise SL Adrian Magnus is part of Carazo Enterprise SL, a premium cigar distribution company established in 2012. With over 40 professionals, we manage the distribution of 30+ premium cigar brands across Europe, the U.S., and Latin America. Our mission is to bring the world's finest handcrafted cigars to enthusiasts with precision, integrity, and a deep respect for tradition. Operating from hubs in Madrid, Marbella, Gran Canaria, Panama, and Costa Rica, we are driven by quality, heritage, and customer satisfaction in every market we serve. Position Summary This hybrid role bridges post-sale customer support and upselling, making it a vital part of our client lifecycle. The ideal candidate is bilingual in English and Spanish, and confident in managing client relationships after purchase — from resolving issues and ensuring satisfaction to recommending new products and encouraging repeat sales. This is a proactive, remote position focused on long-term client engagement, retention, and revenue growth. Key Responsibilities Serve as the first point of contact for post-sale customer questions and support Confirm product delivery and resolve issues efficiently Maintain high levels of customer satisfaction and trust Proactively reach out to previous clients to offer repeat purchases or product upgrades Identify upsell opportunities and present offers in a non-intrusive way Log interactions and feedback to support data-driven decision-making Coordinate with sales, logistics, and support teams to ensure smooth after-sale operations Requirements Fluent in English and Spanish - both at C1 level or higher (mandatory) Proven experience in both: Customer Service (post-sale support, satisfaction) Sales or Upselling (client reactivation, repeat sales) Exceptional communication, empathy, and problem-solving skills Familiarity with remote tools and CRM systems Based in European time zones (UTC+0 to UTC+3) preferred Candidates from Latin America with neutral/native Spanish accent may also be considered Ideal Candidate Profile Positive, energetic, and service-driven personality Enjoys building long-term client relationships Confident in sales conversations with a soft approach Detail-oriented and organized in follow-ups Comfortable managing multiple tasks across time zones Benefits $1,200 - $1,500/month base salary Performance-based bonuses and commissions Remote work flexibility A customer-centric and sales-focused environment Daily collaboration with international teams The opportunity to shape how we retain and grow our client base Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Adrian Magnus by 2x Sign in to set job alerts for “Sales Specialist” roles. Junior Customer Support Specialist (Remote) | 100% Remote SaaS Support position with growth opportunity Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 2 months ago Junior Customer Support Specialist (Remote) | 100% Remote SaaS Support position with growth opportunity Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 2 months ago Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 2 months ago Bogota, D.C., Capital District, Colombia 2 weeks ago Chapinero, Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 2 months ago Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 2 months ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 days ago Client Success Manager (Podcast Company) Customer Success & Reddit Content Specialist Bogota, D.C., Capital District, Colombia 3 weeks ago Client Success Manager - 0674 - Colombia Customer Success & Reddit Content Specialist Customer Success & Reddit Content Specialist Client Success Manager (Podcast Company) Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 3 months ago Client Success Manager - 0671 - Colombia Client Success Manager - 0687 - Colombia We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr