Our Journey at Keep At Keep, we embarked on a mission with a powerful question: Why hasn't the banking experience caught up with the rapid pace of technology? This continues to fuel our passion for reshaping the Canadian fintech landscape. We provide businesses with a comprehensive suite of cross-border banking services, offering everything from credit cards to deposit accounts, currency conversions, and revenue financing. With a team of seasoned global startup veterans with successful exits, Keep is committed to leading the charge as Canada's next-generation fintech institution. Backed by VCs in the fintech sector, we're racing ahead, expanding our reach and impact like never before. About the Role We’re looking for a Jr People Ops Analyst to join our team and own the operational backbone that keeps our company running smoothly. If you're organized, proactive, tech-savvy, and thrive in fast-paced environments, this is your chance to make a huge impact behind the scenes. You’ll handle internal support requests, manage access to tools and systems, assist with onboarding, and support cultural initiatives like team events. This role is perfect for someone early in their career who’s excited to learn, grow, and contribute across IT, People Ops, and workplace experience. Who We’re Looking For 👩💻 You’ll: - Be the go-to person for IT and access support (Slack, Google Workspace, VPN, etc.) - Coordinate onboarding logistics, including equipment shipping and account setup - Support People Ops processes like payroll coordination and employee documentation - Manage cultural channels and activities. (Birthdays, kudos, internal events, activities etc.) - Help plan in-person team events - Keep internal systems organized and up to date (employee tracker, policies, tool instructions etc.) - Partner with cross-functional teams (People, Finance, Engineering) to unblock employees - Proactively flag and solve internal process issues Key Responsibilities - Internal IT Support: Handle access requests, troubleshoot internal tooling issues, and manage basic tech support for the team. - Onboarding & Offboarding: Coordinate smooth employee transitions — from tool setup and logistics to equipment returns. - People Ops Coordination: Own recurring admin tasks like managing home office gadgets, documentation tracking, and Slack automations. - Culture & Events: Plan team events, manage cultural rituals (birthdays, team kudos), and keep morale high. - Process Improvement: Identify gaps in our systems and propose low-lift solutions to improve team efficiency. Who You Are - Tech-savvy — you know your way around Slack, Google Workspace, Zoom, and basic IT systems, and you're willing to learn new tools and their management. - Organized — you track details, follow up proactively, and make sure nothing falls through the cracks. - Sense of urgency - You are able to prioritize urgent tasks and organize your day based on priorities. - A great communicator — you keep stakeholders in the loop and explain things clearly. - Curious — you love solving problems and figuring things out on your own. - Collaborative — you enjoy helping others and being part of a tight-knit team. - Bonus if you have experience in customer support, office coordination, or internal systems. Why Join Keep? - We’re a fintech startup building a modern financial ecosystem for SMBs in Canada. - Join a team that values autonomy, ownership, and transparency. - Work in a collaborative, remote-friendly environment where your contributions matter. - Help build the systems that support an entire company — and grow as we grow. Why This Might Not Be a Good Fit - If you need rigid structure and daily task lists — this role requires ownership and self-direction. - If you're not comfortable with ambiguity or figuring things out as you go. - If you avoid collaboration — this role touches nearly every team. - If you're not interested in internal operations or cultural initiatives — this isn’t the right seat. Want to Learn More? Head over to our webpage to discover more about us. Take a peek at our Glassdoor profile to see what our Keepers are saying, and stay tuned for exciting updates on our LinkedIn page and learn about our values and benefits on our career page. Commitment to Diversity and Inclusion Keep provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.