Work Styles at Zoom In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles About Us Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. The Renewals Manager is a key member of the Revenue organization. We focus on managing complex situations around renewals that will often include churn and customer retention. It is critical that this person can deliver exceptional customer experience while also focusing on a high net renewal date. The team is growing quickly and the role is constantly evolving so being able to work in an ever changing environment is critical. YOU WILL: - Engage customers about their renewal, with the goal of retaining as much business as possible- Engage customers who may be at risk of canceling due to customer satisfaction issues and/or threat of competitor- Evaluate accounts that have been flagged as at risk based on usage metrics, and facilitate internal conversations to drive customer retention- Forecast & drive customer engagement with at risk customers to track & mitigate churn- Other operational tasks that are related to the Renewal’s team day to day business- Effectively work cross functionally with CSMs, Sales, Engineering, Support, and Executives- Manage ongoing pipeline of Renewal expectations via Salesforce opportunities YOU HAVE: - A BS/BA degree- 5 + years experience working as a Renewals Manager, Account Executive, Account Manager or Customer Success Manager- 5 + year’s experience work in a SaaS or Cloud company mandatory (preferably in sales, customer success or renewals)- Presence and proficiency in social media such as LinkedIn is also a plus- Strong collaboration, negotiation and relational skills- Customer churn forecasting, associated pipeline development and management skills- A proven track record of client satisfaction, team work, and cross functional collaboration- Demonstrated excellence in Presentations skill with ability to build relevant, strategic messaging in a customer meeting setting- Must have strong verbal skills with consultative professional business acumen We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. Colorado Salary Range or On Target Earnings: Minimum: $77,670.00 USD Maximum: $120,420.00 USD In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value. Information about Zoom’s benefits is here Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law. Explore Zoom: - Hear from our leadership team- - Browse Awards and Employee Reviews on Comparably- - Visit our Blog- - Zoom with us!- - Find us on social at the links below and on- Instagram- - View more jobs, sign up for job alerts and join our talent community.- Visit the Zoom careers site - . LI-Remote