Descripción de la empresa Sutherland is seeking an attentive and goal-oriented person to join us as Consultant – Technical Support advisor. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Descripción del empleo - Consultants in this role get to: Ensure technical support for customers by using troubleshooting processes and demonstrating product benefits. - Basic troubleshooting: Technical support and general customer service questions. Guide through mobile device setup and configurations - Ensure the customer receives satisfactory support: Experience across all channels handled to assist and handle a broad range of customer cases. Gather customer information, troubleshoot technical and account issues; and Escalate cases as needed. Update customer information and transaction information as needed in the database. Guide customers through the process of online activation of subscriptions. Requisitos Qualifications Requirements: - Good knowledge of English is desirable (B1) - 6 Months Tenure in the current Role - 100% P2G performance Información adicional All your information will be kept confidential according to EEO guidelines.