We are seeking a highly skilled Technical Support Specialist to join our dynamic team. As a Technical Support Specialist, you will be responsible for delivering exceptional technical support to our customers, resolving complex issues related to IoT devices and web applications. Your primary goal will be to build product expertise, drive resolutions, and collaborate effectively with cross-functional teams. - Communicate complex information in a clear and concise manner. - Demonstrate a proactive problem-solving mindset to implement sustainable solutions. - Understand and empathize with customers when interacting with diverse personality types. - Collaborate with product, marketing, and engineering teams to drive innovation. - Act as the customer voice to define and implement innovative solutions. Required Skills and Qualifications: - Advanced English level (B2 or higher) for both verbal and written communication. - Full-time availability with flexibility to work in a fast-paced environment. - Bachelor's degree or equivalent experience in technology or a related field is mandatory. - Basic understanding of Windows and Linux operating systems. - Familiarity with IoT, hardware devices, and basic troubleshooting skills. - Excellent communication skills: verbal, written, and listening. We celebrate diversity and promote a positive work environment. Our global team thrives on collaboration and innovation. If you are passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity.