Descripción de la empresa About Sutherland Artificial Intelligence, Automation, Cloud engineering, Advanced analytics — these are our core expertise and key factors of success for business leaders. We collaborate with iconic brands worldwide, offering market-leading technology and business process excellence. We have created over 200 inventions patented across AI and other critical technologies. Our advanced products and platforms drive digital transformation, optimize business operations, reinvent experiences, and pioneer new solutions, all delivered through a seamless “as a service” model. We provide businesses with new keys to success, tailored to their unique DNA by combining human expertise and artificial intelligence. This digital chemistry unlocks new possibilities, transformative outcomes, and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Descripción del empleo Associate Managers in this role will: Keep Management Updated: Relay vital information through timely and accurate reports. Impact the Bottom Line: Develop effective strategies based on data analysis and keen observations. Define Sutherland’s reputation: Oversee performance and service quality, ensure customer satisfaction, and provide coaching and feedback to CSRs. Strengthen Relationships: Communicate effectively with clients and team members, understand needs, resolve issues, and meet expectations. Take the Lead: Monitor work queues/emails, report outages, perform root cause analysis, drive KPI improvements, meet SLA and client satisfaction goals, and participate in team development. Requisitos Experience in coaching and performance improvement. Understanding customer profiles in the gambling sector. Familiarity with online gambling and sports betting industry, including regulatory frameworks. Ability to analyze metrics and optimize processes. Strong communication skills with internal and external clients. Resilience under pressure and multitasking skills. Ability to align team performance with client goals. Experience working in fast-paced, dynamic environments. Strong analytical skills to interpret data and identify trends. Excellent verbal and written communication skills. Información adicional All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr