**What you do** Answering incoming calls from policy holders, agents, suppliers, experts, Insurance Companies, etc., to open claims as well as to process them responding to customer inquiries and complaints. Managing administration, communicating and coordinating with internal departments. Routing inbound calls to the appropriate resources. **What you do** Answering incoming calls from policy holders, agents, suppliers, experts, Insurance Companies, etc., to open claims as well as to process them responding to customer inquiries and complaints. Managing administration, communicating and coordinating with internal departments. Routing inbound calls to the appropriate resources. **Job Level**: - Professional **Location**: - Bogota, CO**Area of Expertise**: - Customer Services & Claims **Unit**: - Allianz Partners **Employing Entity**: - AWP Colombia SAS **Job Type**: - Full-Time **Remote Job**: - Hybrid working **Employment Type**: - Permanent **ID**: - 48251 **Position Cluster**: - Non-Executive