Drivin is a SaaS TMS that meets the logistics needs of large, medium-sized, and small businesses with intensive transportation operations. We help our clients make their operations more profitable and efficient, improving their competitiveness, service levels, and the end-customer experience. We offer a flexible and cross-functional solution that meets the needs of multiple industries. We have offices in Peru, Mexico, Brazil, Colombia, Ecuador, Spain, and Chile. The more than 600 companies that operate with us in over 20 countries attest to this! We love what we do! We always aim high, with an agile, dynamic, and purposeful work style. We care about our culture and our team, prioritizing trust and cross-functional relationships. We are authentic, we believe in who we are, and we care about and take pride in our work. Want to be the star of something big? Join Your main functions will be We are looking for our next Level 2 Technical Support, who will be responsible for providing Level 2 technical support (IT) to platform users, implementing and carrying out developments on the platform, resolving reported incidents and ensuring the success of our clients. Specifically: Provide Level 2 technical support to internal and external platform customers for complex problem resolution Monitor available tools for incident resolution Perform platform configurations to resolve customer issues and improve performance. Gathering information on more complex incidents requiring level 3 support Implement and carry out developments on the platform. Create documentation and processes that systematize the most common customer questions and issues with the platform as needed. What we expect from you Industrial Civil Engineering with a focus on IT, Computer Engineering, or a related field. Between 2 and 3 years of work experience related to IT. Customer orientation, analytical and problem-solving skills. Availability to work from 7:00 PM to 3:00 AM Chile time (Mandatory) Experience in customer contact is desirable. Knowledge of MVC, AWS, GCP, or Azure. (Essential). Benefits you'll find at Driv.in Horizontal, agile and challenging culture. Space to be a protagonist and generate impact. We care about your quality of life! Remote work, casual dress, and extra vacation time. Free time for important events: your birthday and your children's birthdays, moving, final exams leading to a degree. Bonuses for the birth of a child and marriage/civil union. Benefits in training and development.