AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! WHAT YOU WILL DO - IT Infrastructure Management: Manage servers, cloud services, networks, VPNs, and virtualization; monitor performance, web, and DNS servers; deploy and maintain SIEM systems. - Software and Device Management: Procure and manage hardware, software, licenses, and antivirus; deploy and manage endpoints (Windows, macOS); implement remote diagnostics, troubleshooting, and software installations. - System Automation and Integration: Develop and maintain CI/CD pipelines; manage SSH keys, APIs, and automation of IT/IS processes; integrate systems using scripts and automation tools. - Identity and Access Management: Administer Google Workspace and Microsoft 365; manage Active Directory, SSO, API keys, and password managers; handle email migrations and user account provisioning. - Service Desk and IT Processes: Operate centralized help desk systems; design and manage custom workflows (onboarding, offboarding, access, incidents); provide cross-platform user support and asset inventory control; document IT and IS policies. - Business Continuity and Risk Management: Develop and implement business continuity plans; manage risk mitigation and backup/recovery processes. - Information Security Management (Nice to Have): Implement ISMS (ISO 27001, SOC2); ensure compliance (GDPR, SOC2, CCPA); conduct vulnerability assessments, audits, and incident response; deploy DLP and endpoint security solutions. - Work in a Dedicated Agile Delivery environment. MUST HAVES - Minimum 3 years of experience in IT infrastructure and endpoint management; - Hands-on experience managing servers, cloud services, networks, VPNs, and virtualization ; - Proven skills in endpoint deployment and remote troubleshooting ( Windows and macOS ); - Experience administering Google Workspace and Microsoft 365 environments; - Experience with Active Directory, SSO, and access management tools ; - Solid knowledge of help desk systems and IT service workflows (onboarding/offboarding); - Ability to manage hardware and software procurement, licensing, and asset inventory; - Strong problem-solving skills and cross-platform user support capabilities; - Proactive mindset and self-starter attitude for troubleshooting and issue resolution; - Experience working in an Agile environment ; - Strong communication skills with excellent interpersonal effectiveness, both in one-on-one interactions and group settings; - Self-awareness and a continuous improvement mindset; - Upper-Intermediate English level. THE BENEFITS OF JOINING US - Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps. - Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities. - A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands. - Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive. Your application doesn't end here! To unlock the next steps, check your email and complete your registration on our Applicant Site . The incomplete registration results in the termination of your process.