**About Wallarm**: **About the role**: We are seeking a **Senior IT Engineer** to join our global team, with a focus on IT systems administration, automation, and high-level end-user support. This role demands deep expertise in **Atlassian Jira/Confluence administration and automation**, **Google Workspace for Identity and Access Management (IAM)**, and automation of enterprise SaaS platforms like **Salesforce**. **Key responsibilities**:** Atlassian (Jira & Confluence) Administration & Automation**: - Administer and optimize **Jira Software, Jira Service Management, and Confluence** environments. - Design advanced workflows, permission schemes, custom fields, and automation to drive process efficiencies. - Manage add-ons and integrations within the Atlassian ecosystem. **Enterprise Systems Automation**: - Build automation for **Google Workspace (IDM/IAM)**, **Salesforce**, and other enterprise SaaS platforms. - Use tools like **Google Apps Script, APIs, Zapier, Workato**, etc. to integrate and automate repetitive IT tasks. - Develop robust provisioning and deprovisioning workflows ensuring security and compliance. **Identity & Access Management (IAM)**: - Lead IAM policies using **Google Workspace** as the identity provider. - Implement **SSO, MFA, group-based access**, and lifecycle management best practices. - Monitor and continuously improve access controls and auditing across systems. **Mobile Device Management (MDM)**: - Deploy and manage **MDM solutions** like **Kandji, Jamf, or Microsoft Intune** for Mac, Windows, and mobile devices. - Ensure devices comply with corporate security policies and are properly configured. **Outsourced Provider Management**: - Manage outsourced IT service providers, ensuring delivery against SLAs and escalation protocols. - Oversee the relationship, governance, and performance of vendors providing helpdesk and other IT services. **Senior-Level Technical Support & Troubleshooting**: - Serve as Tier 2/3 escalation point for complex support issues across hardware, software, networking, and SaaS. - Troubleshoot across **MacOS, Windows, ChromeOS**, and Google Workspace environments. - Create documentation, guides, and self-service resources to empower users. **Employee Onboarding & Offboarding**: - Design, implement, and continuously improve **automated onboarding and offboarding workflows** for employees, contractors, and vendors. - Coordinate provisioning of accounts, devices, software, and access to internal systems like **Google Workspace, Salesforce, Jira, Confluence**, and other SaaS platforms. - Ensure offboarding workflows immediately revoke access to systems, devices, and data, and comply with security policies and audit requirements. - Collaborate with People/HR teams to align IT onboarding with broader employee experience goals. - Maintain accurate documentation of the onboarding/offboarding processes and update them as tools and policies evolve. - Monitor access logs and device returns to ensure secure deprovisioning and asset recovery. **Qualifications**: - 5+ years of experience in IT engineering, systems administration, or enterprise IT support. - Proven expertise in **Jira/Confluence administration and automation**. - Advanced knowledge of **Google Workspace IDM/IAM, SSO, and MFA** configurations. - Experience with automation of enterprise systems such as **Salesforce**. - Strong MDM experience with **Kandji, Jamf, or Intune**. - Demonstrated ability to manage and govern **outsourced IT support providers**. - Strong troubleshooting and support skills across OS, hardware, and SaaS platforms. - Scripting experience (Apps Script, Python, Bash) preferred. - Strong verbal and written English. **Nice to Have**: - Experience with SOC2, ISO27001, or similar compliance frameworks. - Familiarity with Zero Trust architecture. - Salesforce admin experience. - Experience in fast-paced, scaling environments. **What we offer**: - Ability to work on a product that makes the Internet safer - Remote work - Competitive salary - Paid days off - Medical insurance - Working equipment