About us: Spring Financial is revolutionizing financial access for Canadians, providing smart credit-building, mortgage, and lending solutions. Millions struggle with high-interest debt and limited financial options—we’re here to change that. As one of Canada’s fastest-growing fintech companies, annually we help 1 million customers explore their financing options with ease—online, via text, or over the phone. Our dynamic, innovative team thrives on collaboration, growth, and making a real impact. To learn more about our products please visit our website here: www.springfinancial.ca. PLEASE NOTE: - This is a Work From Home position open to anyone in Bogota or Medellin - English Proficiency is required as the role is 100% in English What You Should Already Have: - 3-5+ years in telecommunications preferably in a BPO - with North American Accounts - 1 Year experience working with excel and/or Google Spreadsheets What You’ll Be Doing: - Attending inbound and outbound calls, live chats, emails, and text messages (majority of the work will be inbound calls) from current clients. - Providing excellent customer service at each step of the way, taking time with each applicant to clearly answer their questions and provide accurate information. - Answering any customer inquiries & redirecting appropriate customers to respective departments when needed - Finding and implementing the correct solution for each customer. Whether it is simply adjusting a payment date, processing an early payment or re-structuring loan terms, you will need to thoroughly listen to each customer and find the best solution. - Collecting customer testimonials and handling reviews - Attending to administration duties such as data entry, funding, and reports This is a great opportunity to get started in the Finance industry as specific licenses or certificates are not required for this role. This is a truly exciting time to join Spring Financial and we are looking forward to doing great things together! --- Please note: Upon applying, our Talent Acquisition team will review your resume. If you qualify, we will reach out to learn more about your experience and answer any questions you may have about the role, benefits, compensation, and more. Due to high application volume, we may not be able to respond to everyone. Thank you for your interest! We appreciate your time and look forward to reviewing your application!