About Us We're a leading SaaS-based platform dedicated to helping businesses expand globally without the complexities of local entities. Our mission is to break down barriers and create opportunities for everyone, everywhere. At Globalization Partners, we empower our teams with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated. The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work. About the Position: Key Responsibilities - Manage all post-sales activity for clients through strong onboarding, progressive adoption activities, operational day-to-day support, relationship-building, product knowledge, planning, and execution. - Develop a trusted relationship with key client contacts by delivering consistently responsive and best-in-class customer service; being customer-focused and consistently honoring commitments. - Fully accountable for client retention by conducting regular check-in calls for tactical items and performing strategic business reviews, with the ultimate focus on minimizing churn. - A key measure of success will be your ability to maintain the highest levels of CSAT and NPS for assigned clients. - Continually monitor and update client health records. Sales Excellence - Develop deeply intimate knowledge of clients' businesses, roadmaps, strategies, initiatives, goals through strategic business reviews. - Educate decision-makers of assigned accounts on Globalization Partners' value proposition aligned to clients' business objectives and articulate how Globalization Partners' solutions can help them achieve their business outcomes. - Proactively seek out and be fully accountable for revenue growth of clients through expansion, cross-sell, and up-sell opportunities through both inbound and outbound approaches; continuously expanding key client contacts to unlock potential of how Globalization Partners' products can support across clients' businesses. - Establishes the competitive advantage by developing value-proposition presentations and specialized business plans for clients that drive business outcomes align the right solution for client needs to generate expansion opportunities. - Responsible for the 'win-back' strategy for strategically selected former clients after they leave Globalization Partners. Outreach includes continuing to understand the Client's business goals, identifying opportunities for re-sale and selling Globalization Partners' evolving services. Customer Advocacy - Function as the 'voice of the client' and influence the decision-making of internal teams, including Product, Sales, Operations, Billing, etc. on how Globalization Partners can better serve our clients. - Proactively identify clients who would have good references and work with Marketing to create case studies. Product & Industry Expertise - Proactively builds and maintains an intimate knowledge of Globalization Partners' product landscape, solutions, and business priorities. - Knows GPP inside and out and can share best practices and train clients to drive outstanding product adoption. - Gain in-depth understanding of competitive landscape to demonstrate differentiation to clients. Project Management - Support clients in projects to enable a seamless implementation of Globalization Partners' products, onboardings, and offboardings. - Drive cross-functional projects that impact the evolution of our client experience, leveraging your extensive experience and best practices to drive projects to completion.