Get AI-powered advice on this job and more exclusive features. Operations & Program Coordinator / Business Program Manager Remote – Applicants in Mexico, Colombia, and South America only About the Role We’re looking for an organized, proactive, and tech-comfortable Operations & Program Coordinator to join our fast-paced online education and marketing company serving real estate professionals. This is not your typical role inside a small agency. You’ll be working directly with Mike Sherrard , one of the most well-known and respected real estate influencers online. Mike built the fastest-growing real estate YouTube channel in the world — and he’s helped thousands of agents grow their business with branding, content, and automation. You’ll have the opportunity to work alongside — and be mentored by — someone who is not only globally recognized, but also genuinely invested in helping his team grow. Watch Mike in action: https://www.youtube.com/@Mike_Sherrard/videos Review the full role overview here: https://docs.google.com/document/d/1NB2-ZUwze4YYQUw-h5XLwCg1IG3r3RANVN8x2RQct2c/edit?usp=sharing Your mission is to be the operational engine that keeps our programs, systems, and client experience running at peak performance. You exist to remove friction — from tech glitches to payroll errors to client drop-off — by anticipating issues, executing with precision, and improving processes daily. You are here to: Keep all moving parts organized, on time, and error-free Deliver a smooth, professional experience to both clients and team Support our coaches and leadership by handling the details they shouldn’t be thinking about Maintain the health of our programs by ensuring high engagement, retention, and satisfaction Drive continuous improvement in how we operate and serve — always looking for what’s broken and fixing it fast You don’t just manage tasks — you own outcomes. By combining strategic communication, detail-oriented coordination, and a proactive approach to delivery, you are the force that keeps clients moving forward and the team aligned. From scheduling calls, sending reminders, and supporting content delivery to organizing backend systems, managing timelines, and cleaning up workflows — your role ensures nothing falls through the cracks. Your mission is clear: deliver a smooth, high-touch client journey, maintain clean and efficient operations, enforce program delivery standards, and help both our clients and our internal team succeed. The purpose of this role is to ensure the seamless execution of all internal operations, program delivery, financial tracking, and client support systems across the company. This person is the operational backbone — keeping everything running behind the scenes so that coaches, leaders, and clients can focus on growth. You ensure that: Programs operate without tech issues or delays Financial and payroll processes are accurate and on time Community engagement is high and support is fast Systems are optimized, documented, and continuously improved Clients feel guided, supported, and retained throughout their journey This role exists to protect the client experience, reduce churn, and support the leadership team by owning operations, systems, and execution — so the company can scale efficiently without sacrificing quality. Requirements 2+ years of experience in operations, virtual assistance, project coordination, or online program management Familiarity with tools like: Monday.com, GoHighLevel (GHL), Circle.so, Slack, Google Drive, and Zoom Experience scheduling content or managing social media across platforms like Instagram, YouTube, and LinkedIn Strong written and verbal English communication skills Experience supporting coaches, online education programs, or service-based businesses Ability to manage multiple deadlines, organize information, and follow through without reminders Tech-comfortable and quick to learn new platforms, automations, and workflows Bonus: Prior experience working with remote teams or in high-performance startup environments Bonus: Familiarity with automation tools like Zapier, Make, or AI assistants Review the full role overview here: https://docs.google.com/document/d/1NB2-ZUwze4YYQUw-h5XLwCg1IG3r3RANVN8x2RQct2c/edit?usp=sharing operations | project management | program coordination | client success | online business manager | virtual assistant | remote work | remote operations | customer support | customer experience | marketing operations | workflow automation | CRM | social media scheduling | digital marketing | content management | task management | team coordination | SaaS | online education | community management | real estate marketing | Slack | Monday.com | GoHighLevel | Circle.so | Zapier | Make.com | Google Workspace | Notion | AI tools | process improvement | content operations | remote project manager | administrative support | startup operations | automation tools | full-time remote | Latin America talent | Mexico | Colombia | South America Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries Advertising Services Referrals increase your chances of interviewing at High Converting Content by 2x Sign in to set job alerts for “Operations Coordinator” roles. 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