Job Description This position plays a pivotal role in designing, implementing and managing IT infrastructure processes, procedures and plans to support future growth as well as ensure reliability, scalability, performance and security. The successful candidate will be responsible for conducting research and making recommendations on products and services in support of IT infrastructure. They will set direction and priorities for infrastructure projects, improvements and other enhancements. The ideal candidate will establish implementation strategies and metrics-driven processes to ensure quality of delivery and uptime of IT infrastructure. They will negotiate with vendors, outsourcers and contractors to secure and manage infrastructure-related products and services. The incumbent will develop disaster recovery plans and conduct testing to detect faults ensuring information systems and data are secure while maintaining functionality. A strong understanding of operational experience, systems maintenance, licensing, configurations and disaster recovery is essential for this role. Knowledge of network basics and additional certifications in voice/network stream would be beneficial. Key Responsibilities: - Designing and implementing IT infrastructure processes, procedures and plans - Conducting research and making recommendations on products and services - Setting direction and priorities for infrastructure projects, improvements and other enhancements - Establishing implementation strategies and metrics-driven processes - Negotiating with vendors, outsourcers and contractors - Developing disaster recovery plans and conducting testing Required Skills and Qualifications Education and Experience: - 7-8 years overall experience - Strong operational experience, understanding of systems maintenance, licensing, configurations and disaster recovery - Fair understanding of Network basics, additional certifications in voice/network stream would be beneficiary Technical Skills: - 4+ years in IT Infrastructure - At least 4 years of End user applications support experience in a professional services environment - Strong Hands-On experience on the following technologies but not limited to Office 365, SSO and SAML integration, Zscaler & Netskope, On Prem to cloud migration, MDM Tools and BCM tool Benefits This role offers a competitive salary and benefits package including opportunities for career advancement and professional development. We are an equal opportunity employer committed to diversity and inclusion in the workplace.