Job summary We are seeking a top candidate to join our team as Founding Customer Success Manager. Responsibilities - Serve as the main point of contact for clients, ensuring clear, consistent, and proactive communication. - Lead onboarding and strategic setup: system access, internal configuration, and data import for a successful launch. - Manage multiple projects simultaneously, coordinating internal teams to ensure timely and high-quality deliveries. - Build and maintain strong client relationships, focusing on satisfaction, retention, and long-term success. - Create feedback loops with clients to understand their evolving needs and inform service improvements. - Evaluate the customer experience with the application, identify pain points, and collaborate with the development team to implement solutions. - Proactively identify client needs and offer tailored solutions. - Monitor project progress, track key metrics, and report on customer success outcomes. - Translate client requirements into actionable tasks for technical teams. - Identify opportunities for account growth, renewals, and upsells. - Communicate customer feedback to influence product development and internal processes. - Help define and document customer success workflows and best practices. Requirements - Over 4–5 years of experience in customer success roles within the software industry. - Proven track record managing U.S.-based clients and leading onboarding and strategic setup processes. - Excellent English communication skills, both written and verbal. - Strong problem-solving, organizational, and interpersonal skills. - Ability to work independently in dynamic, fast-paced startup environments. - Energy, proactivity, and readiness to be the main point of contact for the client. Benefits - We're certified as a Great Place to Work. - Opportunities for advancement and growth. - Paid time off. - Formal education and certifications support. - Benefits with partner companies. - Referral program. - Flexible working hours. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora