Senior Business Systems Analyst, Salesforce Remote - Colombia Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and a strong culture of connection and global inclusion, means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Sr. Business Systems Analyst, Salesforce Opportunity Lifecycle Management. About the job This position is needed to build extraordinary tools and solutions for our rapidly growing Go-To-Market teams. The GTM Systems Operations is crucial for the success and scalability of our Go-to-Market efforts. We are the drivers of system, process, and data improvements that unlock new possibilities across Sales, Revenue Operations, and GTM organization. The Sr BA, OLM will work within the Sales Automation team to support, build, and maintain solutions for the opportunity lifecycle value stream. Responsibilities Collaborate with product owners, builders, and program managers to architect and manage solutions within Salesforce and adjacent technologies. Develop and maintain a holistic view of CRM-based processes and user personas to ensure project compatibility with upstream and downstream systems and processes. Own projects end-to-end in partnership with the product owner and Technical Lead to improve how our Go-To-Market and internal teams leverage Salesforce, Salesloft, DataCloud, and ETL tools. Translate business requirements into technical solutions, balancing project timelines with stakeholder priorities and technical understanding. Engage in requirement gathering and stakeholder management for prioritized work. Partner with third-party vendors to implement new out-of-the-box features and design custom solutions. Qualifications Twilio values diverse experiences from all industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who bring new perspectives! Required: 4-8 years of experience with Salesforce implementation, support, and maintenance. Experience with Salesforce admin work and Sales Cloud/opportunity management. Ability to understand business needs and translate user requirements into system requirements. Advanced knowledge of Salesforce Flow. Strong presentation, communication, and facilitation skills. Ability to translate complex technical architecture for varying levels of experience. Experience collaborating with a global team. Salesforce Platform App Builder or Salesforce Developer 1 Certifications. Experience designing and building in Salesforce for large user bases (2000+). Prior technical consulting experience. Analytics, SOQL, and SQL experience. Experience partnering with third-party tool vendors and collaborating on feature implementation. Location This role will be remote and based in Colombia. Travel Occasional travel may be required to participate in project or team in-person meetings. What We Offer Competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings, and more. Offerings vary by location. Our Values We solve problems, take initiative, and embrace new challenges. We seek colleagues who embody our values—"Twilio Magic"—and support community volunteering and donations. If you're ready to unleash your full potential and do your best work, apply now! If this isn't the right role, explore other openings. Equal Opportunity Twilio is proud to be an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected characteristics. We consider qualified applicants with criminal histories in accordance with applicable laws. We provide reasonable accommodations for individuals with disabilities. Contact us at accommodations@twilio.com for assistance. #J-18808-Ljbffr