Job Title: Business Process Analyst Join our team of experts at Chazey Partners - A QX Global Group Company and help us drive operational excellence. - About the Role - Analyze service center operations and workforce performance in real-time. - Develop and maintain SQL queries to extract and manipulate data. - Create reports and dashboards using Excel, Tableau, and other analytics tools. - Monitor KPIs and SLAs, and recommend improvements for process efficiency. - Identify potential operational bottlenecks and propose solutions. - Support budget tracking and forecasting improvements. - Collaborate with outsourcing partners to ensure operational continuity. - Lead or support projects aimed at optimizing operational processes.