Job Description We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. The ideal candidate will possess excellent communication skills, be detail-oriented, and have a strong understanding of order management processes. Main Responsibilities: - Scheduling deliveries and appointments - Processing orders - Order tracking and support to customer inquiries for new and existing orders Responsibilities also include: - Invoicing customer sales orders - Facilitating invoice corrections - Reviewing customer billing plans - Liaising with Finance and other parties for credit and debit processing, and special invoicing requirements - Solving issues related to Orders, Claims management, Returns management, Recall management - Interacting with other areas to find solutions - Contacting the customer with the final solution Qualifications: - University / Bachelor's Degree or Technical or Technological Studies - Generally, desirable 0 - 2 year related experience - May be in the last year of University or just have your degree pending - Language: Bilingual (Spanish, Portuguese, and English) Optional - Office skills: Standard office telephone, Email, Outlook - Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with multi-source of information - Demonstrate proficiency in written and oral communications