Full time | AgileEngine | Colombia Posted On 03/21/2025 Job Information City: Manizales State/Province: Caldas 170001 IT Services Job Description AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions. If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed! :) WHAT YOU WILL DO 1. Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed; 2. Conduct incident analysis, postmortems, and document resolutions for continuous improvement; 3. Engage with Product Management and business partners on system capability, design, and solutions; 4. Work with Development to ensure technical requirements, best practices, performance, and security; 5. Support Project Management with effort estimates, planning, and removing technical roadblocks; 6. Develop key system components, identify reusable modules, and optimize delivery time; 7. Research platform capabilities and opportunities for the eCommerce roadmap; 8. Perform code analysis, develop patches, and implement new platform features; 9. Participate in code reviews, unit testing, and technical validation of updates. MUST HAVES 1. 2+ years of Shopify development experience, with knowledge of Shopify Plus; 2. Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies; 3. Willingness to work 12-hour shifts, including weekends and holidays, in a 24/7 support environment; 4. Experience troubleshooting site issues using various tools (commercial/open-source); 5. Strong problem-solving, analytical skills, and attention to detail; 6. Experience with page performance optimization and secure development practices; 7. Knowledge of front-end caching, CDNs, and request-response flow; 8. Familiarity with ticketing systems like Jira; 9. Strong verbal and written communication skills; 10. Ability to work independently and collaboratively in a team; 11. Patience, empathy, and a customer-first mindset; 12. Continuous learning mindset and adaptability to new technologies and procedures; NICE TO HAVES 1. Previous experience in customer service or technical support is a plus; 2. Salesforce Cloud experience. THE BENEFITS OF JOINING US 1. Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps. 2. Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities. 3. A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands. 4. Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive. NEXT STEPS AFTER YOU APPLY The next steps of your journey will be shared via email within a few hours. Please check your inbox regularly and watch for updates from our Internal Applicant site, LaunchPod, which will guide you through the process. #J-18808-Ljbffr