Position Summary: We are looking for a driven, humble, and collaborative Patient Experience Associate to join our fastest-growing team. In this role, you will serve as a vital link between patients, providers, imaging centers, and internal teams, helping to manage daily operations and ensure an exceptional patient experience. As part of a team that prioritizes service, productivity, and continuous improvement, you will play a key role in addressing client needs and supporting performance initiatives. Your contributions will impact the quality of patient care and our business success.. Responsibilities: - Manage patient engagements and inquiries via phone and chats. - Strive to meet and exceed structured performance targets. - Utilize internal materials to resolve inquiries and adhere to operating procedures. - Participate in continued education on product changes, workflow changes, and product launches. - Help improve the patient experience by sharing feedback with leadership to further develop the product, materials, and processes. - Work collaboratively and cross-functionally between management, product & engineering, and other teams. - Provide “above and beyond” customer service in all interactions with patients, and think creatively about ways to optimize each experience. - Master our internal management systems to efficiently and effectively help our patients with their requests. Required Skills/Abilities: - Advanced, near-native English proficiency is required. - 1+ years in a call center or other customer-facing role required. - Healthcare or other relevant BPO experience is strongly preferred. - Self-starter who has grit and is ready to roll up their sleeves. - Hyper-organized across all elements of your day-to-day. - Master multi-tasker and confident under pressure. - Strong technical aptitude and ability to learn new systems and processes quickly. - Exceptional communication skills, while maintaining the highest standard of patient care and confidentiality. - A problem solver capable of updating and keeping patients’ information, adhering to HIPAA regulations. - Comfortable working across multiple communication channels. - Technically proficient. - Able to work an assigned schedule that falls within our operating hours and flexibility around weekends and holidays. Education and Experience: - Previous BPO experience is a must. - Experience in a healthcare setting with adherence to HIPAA regulations is required. - Must be proficient in healthcare terminology. - Demonstrates a strong customer service orientation with a patient-centered approach. - Adherence to HIPAA regulations and the maintenance of strict patient confidentiality are critical requirements for this role.