3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Think Us - It Staff Augmentation We are looking for a Salesforce Service Cloud Specialist to join our team remotely from anywhere in Mexico or LATAM. If you're a seasoned Salesforce Admin with deep Omni-Channel experience and a future-focused mindset, especially around AI tools like Einstein , we’d love to hear from you! - 100% Remote. Requirements: 4–6 years of hands-on Salesforce administration experience. Strong knowledge of Salesforce architecture, security, and data modeling . Proficient in SOQL and familiar with LWC development . Certified: Advanced Administrator, Service Cloud Consultant, Agentforce Specialist , etc. Expertise with Flows, validation rules, and automation best practices. Production-level experience with Salesforce Einstein tools , including Service Analytics, Service Intelligence, chatbots, and case classification. Experience with Agentforce Studio (Agent Builder, Prompt Builder, etc.) and RAG implementation. English: Advanced / Fluent conversational level required. Soft Skills: Strong communication skills with both technical and non-technical stakeholders. Analytical thinker with solid problem-solving abilities. Attention to detail and commitment to clean documentation. Team player with adaptability in a fast-changing environment. Continuous learner, open to innovation and platform evolution. Key Responsibilities: Administer and optimize Salesforce Service Cloud for large-scale orgs (1M+ records, 100+ users). Configure Omni-Channel routing, IVRs, assignment rules, flows, and automation tools. Create dashboards, reports, technical documentation, release notes, and in-app guidance. Apply DevOps and Agile best practices (CI/CD pipelines). Collaborate closely with cross-functional teams to translate business needs into scalable solutions. Education Computer Science/Information Technology Bachelor's Degree or equivalent. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Think Us - It Staff Augmentation by 2x Sign in to set job alerts for “Cloud Specialist” roles. Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 3 days ago Bogota, D.C., Capital District, Colombia 3 months ago Bogota, D.C., Capital District, Colombia 3 months ago Bogota, D.C., Capital District, Colombia 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr