Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for mediocrity. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities. Your role at Vantive You will be responsible for maintaining your portfolio of customers and reducing the aging of open AR by improving cash collections and reducing disputes. Specific responsibilities include: identifying, resolving, and collecting past due invoices, reconciling accounts as needed, identifying and resolving disputes, and providing excellent internal and external customer service. What You'll Be Doing Complete daily collection activities as prioritized by debt collection software. Contact customers on delinquent accounts for resolution and payment, recording all activities in the collection system. Understand customer profiles and their sensitivities. Develop a strong understanding of the customer base and company structure for effective issue resolution. Communicate account delinquency information to the Accounts Receivable Team Leader and sales personnel as outlined by the standard collections and critical issue process. Resolve unidentified payments and other payment-related issues assigned by the Global Cash Application Team. Resolve A/R related disputes within the predefined time frame. Review dispute documentation and assign disputes to the appropriate internal owner. Enter notes into Get Paid system with sufficient information and supporting documentation. Contact customers regarding disputes, resolve reasons, and secure additional documentation as needed. Work with internal departments to research and support dispute resolution. Follow up on disputes deemed invalid and communicate repetitive issues for root cause analysis. Support training and process improvement efforts. Stay updated with accounts receivable processes and technology improvements. Achieve past due percentage and cash target goals. What You'll Bring Currently studying a bachelor’s degree in finance. Proficiency in Portuguese for collections in Brazil. Minimum 2 years’ experience in a Shared Service Center or similar role focusing on data analytics. Experience in collections process improvements. Experience with ERP systems (SAP, JDEdwards, Oracle, etc.) and collections tools. Knowledge of accounts receivable and dispute management processes. Proficiency in Microsoft Office suite. Experience with accounting and cash application software is preferred. Reasonable Accommodation Vantive is committed to providing reasonable accommodations for individuals with disabilities. If you need an accommodation during the application or interview process, please follow the provided link and specify your needs. Recruitment Fraud Notice Beware of employment scams. Vantive does not ask for personal or financial information through unofficial channels. Review our Recruitment Fraud Notice to protect yourself. #J-18808-Ljbffr