Customer Success Manager (Latam) We are seeking a passionate problem-solver who gets fired up about empowering customers through data. As our Customer Success Manager, you'll be more than just a point of contact - you'll be a trusted advisor, a strategic partner, and a champion for our clients' success. You'll have the opportunity to shape their journey, drive meaningful impact, and help them unlock their full potential in the dynamic Retail industry. Key Responsibilities - Orchestrate Client Success: Own a portfolio of key LATAM clients, guiding them from onboarding to becoming power users, and building strong, lasting relationships along the way. - Unlock Data Insights: Dive deep into data, uncover actionable insights, and demonstrate the tangible value our solutions bring to their business. - Lead Business Reviews: Conduct engaging business reviews and technical deep dives, shaping the strategy for their success and fostering a collaborative environment. - Collaborate with Innovators: Work closely with our talented Product, BI, and Solutions Engineering teams to deliver exceptional experiences and drive continuous improvement. - Foster Growth & Optimization: Identify expansion opportunities, proactively suggest optimizations, and pave the way for mutual success. Requirements - A Bachelor's degree in Industrial Engineering and Management (required) - a Master's is a plus. - A track record of academic excellence, demonstrating your commitment to learning and growth. - 3-5 years of experience in consulting, project management, or customer-facing roles, ideally with a focus on data and analytics. - A strong analytical toolkit, with hands-on experience in BI tools, SQL, and the ability to tell compelling stories with data. - Fluency in English - your words will inspire and empower our clients. - A solid understanding of SaaS environments - you'll be a natural in our fast-paced tech world. - A deep-rooted understanding of the Retail industry - you'll