Job summary Our client's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an experienced Service Delivery Manager to join their team. Responsibilities - Provide end to end ownership of customer service contracts - Building relationships with customers to ensure renewals year on year of managed service contracts - Financial Responsibilities for the commercial elements of the customer service contracts - Work across our ITIL based services, incident, problem, change and release management processes to make sure that excellent customer experience is always delivered - Coordinate effort and liaise between onshore, nearshore and offshore teams - Ensure that an excellent service is being consistently delivered, and end customers always receive the contracted services - Ensure effective management and process controls are in place, and escalation is effective where necessary - Act as a point of contact and escalation for contracted end customers - Track performance of services and prepare reporting on SLAs & KPIs - Produce regular management reports for customers and attend review meetings - Provide analysis, feedback and actions based on trends, root cause analysis and other reports - Manage service improvement plans, inclusive of formalised creation and ownership with end customers - Working as a team to make sure continual improvement of our service - The Employee is required to follow our client's Information Security Policies (ISP and ISMP) at all times Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora