Job Title: Senior Systems Administrator We are seeking a highly skilled and motivated individual to join our team as a Senior Systems Administrator. This role is pivotal in providing advanced support for a variety of corporate tools and ensuring the stability, security, and efficiency of our IT systems. The successful candidate will excel in incident management, user access management, system maintenance, and compliance activities, all while working in a structured support environment and fulfilling user requests promptly and efficiently. This is a hybrid position, and we expect the selected candidate to be able to work effectively in a team environment, collaborate with stakeholders, and provide leadership and mentorship to junior team members. Responsibilities: 1. Delivering expert-level support for corporate tools such as Service Now, MS SharePoint, PowerBI, PowerAutomate, Tableau, Workday, and Eracent. 2. Managing and resolving unexpected disruptions in applications to ensure minimal downtime and business impact. 3. Handling user requests for new services or changes in applications, ensuring timely and efficient service delivery. 4. Identifying and resolving root causes of recurring incidents to prevent future disruptions and manage application outages. 5. Overseeing user access rights and permissions, ensuring appropriate access controls and security. 6. Performing routine and preventive maintenance to keep systems and applications running smoothly. Qualifications: - A Bachelor's Degree in Computer Science, Information Technology, or related field, OR 5+ years of relevant work experience. - 6 or more years of work experience with a strong knowledge of corporate tools and applications. - Self-starting technologist with excellent problem-solving abilities and a knack for troubleshooting technology issues. - Exceptional communication and customer service skills. - Ability to manage multiple tasks and projects simultaneously, while maintaining attention to detail. - Strong organizational skills and the ability to prioritize tasks effectively.