Job Opportunity We are seeking experienced professionals to manage daily operations and drive project success. You will assist in planning, executing, and monitoring projects, handle administrative tasks, and ensure effective resource management, timelines, and communication. Key Responsibilities Customer Relationship Building: - Develop and maintain strong, long-lasting client relationships. - Establish a trusted advisory relationship with key accounts, customer stakeholders, and executive sponsors. Project Analysis: - Collaborate with the sales, support, and accounting teams to gather information on potential and existing clients. - Verify client obligations by calling previous carriers. - Document all client and project information in our business management platform. Installation Coordination: - Serve as the liaison between internal teams (Sales, Installation, Support, Accounting) and the client to ensure successful project progression. - Attend sales meetings to gather knowledge transfer, relay information for parts ordering, and communicate with the installation and support teams. - Keep clients informed of installation dates and ensure previous services are disconnected and new billing is activated. - Ensure that previous services are properly cancelled and all actions are fully documented. Post-Installation Management: - Handle account disconnections after installation, including telecom number porting. - Place orders for new services with partners and manage installation coordination. - Set up clients for billing in our CRM, address past-due invoices, and assist clients with any issues. - Create and route support tickets, ensuring prompt resolution. - Develop and maintain documentation, training videos, and workflows. Onboarding and Training: - Ensure a smooth onboarding process for new clients. - Conduct product training sessions to help customers maximize the value of services. Account Performance Monitoring: - Monitor account health, identifying potential issues or opportunities. - Collaborate with the sales team to identify upsell and cross-sell opportunities. Feedback and Improvement: - Gather customer feedback and share insights with the product, sales, and marketing teams. - Advocate for product features and improvements based on customer needs and feedback. Retention Strategies: - Identify and mitigate churn risks. - Implement strategies to ensure contract renewals. Performance Metrics Tracking: - Monitor and analyze customer product usage. - Track key account metrics and establish performance indicators for client satisfaction and product adoption.