Job Opportunity As a Customer Service Issue Management Executive, you will be responsible for attending to customer inquiries. Your primary objective is to establish trust with clients in terms of the quality of information received. Key Responsibilities: - Continuously communicate with customers to apply changes - Analyze coverage, interpret results, present to customers and track actions triggered by analysis - Manage Client Inquiries: filtering, adding, tracking, reviewing, communicating - Manage Client Orders for feasibility: filtering, adding, tracking, reviewing, communicating - Provide training to customers on NielsenIQ methodologies and variable calculation - Promote technology usage Requirements: A person with analytical skills focused on problem-solving and understanding the scopes and limitations of NielsenIQ methodologies. Prioritizing and dimensioning problems is key to success. Qualifications: - Completed degree in Marketing, Engineering, Actuarial Science or related fields - Desirable experience in market research companies, Retailers or Mass Consumption Manufacturers, in the form of professional practices or internship programs - Necessary skills: data analysis, effective communication, creativity, organization, and prioritization, client relationship appreciation Benefits: - Flexible work environment - Volunteer time off - LinkedIn Learning - Employee-Assistance-Program (EAP) About Us: Our company delivers the most comprehensive understanding of consumer buying behavior and reveals new pathways to growth. We are committed to reflecting the diversity of our clients, communities, and markets within our workforce. We exist to count everyone and systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.