Jujur. Honest, trustful, fair. Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs. We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful. Position: Manager of Operations Control Room Location: Bogota, Colombia Employment type: Full-time Work model: on-site DUTIES AND RESPONSIBILITIES Build and maintain relationships with internal and external clients (staff, operators) Coordinate and supervise staff, ensuring adherence to company standards Contribute to company development through operational support and feedback Document tasks and report to management, including data analysis and KPIs Motivate, train, and coach staff, especially new employees and OCR team members Develop and implement procedures, workflows, and performance metrics for OCR Submit consolidated bonus reports to HR on time Manage resources to achieve performance goals and ensure service standards Stay updated on company procedures, promotions, and game strategies Report deviations from company standards and suggest improvements to enhance player experience Support ISO certification efforts and communicate player feedback to management REQUIREMENTS: Proficient in English (C1), with strong verbal and written communication skills. A bachelor's degree in business administration, operations management, or a related field; a master's degree is preferred Relevant certifications in project management, operations, or leadership (e.g., PMP, Six Sigma) are a plus Extensive experience in operations management, with significant leadership exposure Proven experience in control room operations or similar environments Experience in the iGaming industry or related fields is highly desirable Strong understanding of operational control systems, both software and hardware Proficient in data analysis tools and reporting software Familiarity with industry regulations and compliance standards Ability to inspire and motivate teams to achieve operational excellence Proven ability to manage cross-functional teams and multi-disciplinary projects BENEFITS: Competitive salary Private health insurance from day one International work environment Opportunities for career development