CUSTOMER SUCCESS SPECIALIST

40.000.000 - 80.000.000


Shape the Future of Global Healthcare Solutions from Home The OTC pharmaceutical industry demands bold thinkers and sharp strategists. Build a global career from Colombia, delivering impact across borders while mastering the consumer healthcare market. Take the lead in a role designed for professionals ready to influence, innovate, and grow. Be part of our client’s team as a Customer Solutions Specialist , where you will drive brand strategy, coordinate product research, and strengthen cross-functional collaboration. You will sharpen your leadership skills, support marketing and sales initiatives, and help grow a respected healthcare brand. Employment Type: Indefinite Term Contract Shift: 8AM to 5PM Work Setup: Remote / Work from Home What's In It for You 5 days work week Work from home arrangement 20 vacation days in total Fully-customized Emapta laptop and peripherals Direct exposure to our clients Diverse and supportive work environment Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar ) What You Bring to the Table Bachelor’s in Marketing or Business (MBA is a plus) 5+ years of managerial experience in Marketing or a similar field Proven strategic marketing experience in CPG, Pharma, or Private Label Hands-on experience with syndicated data tools (Nielsen, IRI) and market analysis Strong command of Excel, Access, PowerPoint Ability to understand and implement category management concepts Strong presentation and communication skills What You'll Be Taking On Lead marketing plans and product research strategies Manage promotional planning and budget allocation Deliver presentations and support sales team initiatives Coordinate with cross-functional teams to align brand strategy and execution Analyze customer, market, and competitor data to guide decision-making Why You’ll Want to Join Our Client PL Developments is a leading over-the-counter (OTC) pharmaceutical manufacturer specializing in the production, packaging, and distribution of generic OTC medicines . With operations across the solid-dose, liquid-dose, and topical product categories, the company partners with major retailers to deliver affordable healthcare solutions. With over three decades of experience, PLD is known for its commitment to quality, innovation, and trusted partnerships. It’s a powerhouse in the U.S. market — and growing globally. Your Future Team at Emapta Latam Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 900 clients worldwide and a team of over 10,000 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported. #EmaptaEra Seniority level Mid-Senior level Employment type Full-time Job function Customer Service Industries Pharmaceutical Manufacturing #J-18808-Ljbffr

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