We’re seeking a fluent Spanish and English speaker to join our team as a Case Intake Coordinator, supporting clients involved in legal lien matters. This is a remote role ideal for a detail-oriented communicator who thrives on responsiveness, organization, and client care. No legal background is required, though prior experience in legal, medical, or customer-facing roles is a plus. What you’ll do: Respond promptly and professionally to inbound calls and emails from clients regarding legal lien cases Guide clients through the intake process, ensuring accuracy and completeness of information collected Utilize our custom case management software to track client details, update case statuses, and log communications Monitor and manage assigned queues to ensure fast and efficient response times Flag urgent issues to the appropriate team members and escalate when necessary Conduct daily check-ins with supervisors to report progress and surface concerns Maintain confidentiality and demonstrate empathy and professionalism in all client interactions Requirements What We’re Looking For: Bilingual fluency in Spanish and English (both verbal and written) – essential Strong communication and interpersonal skills, especially over the phone and email Experience in administrative support, client services, or intake coordination preferred Comfortable using digital tools and managing workflows in custom or cloud-based software Highly reliable, organized, and detail-oriented Based in Latin America with availability to work U.S. business hours Benefits Remote position (LATAM only) Full-time role, Monday to Friday 8am to 5 pm PST Must be available for daily check-ins and ongoing performance feedback Salary to be discussed based on experience