Requisition ID: Thanks for your interest in ScotiaTech, Scotiabanks new and innovative Technology hub in Bogota. Join a purpose driven winning team that promotes creativity and innovation in a fast:paced environment, where we're always committed to results, in an inclusive, diverse, and high:performing culture. Purpose Contributes to the overall success of the Global Network Operations Centre (GNOC) as part of the 24x7 shift team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. Accountabilities :Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. :As part of a 24x7 network operations, which runs on 12:hour rotational shifts and rotates during weekdays, weekends and during bank statutory holidays, the Infrastructure Support Analyst is expected to monitor, triage and action/escalate network alerts/events. :Conduct health check and provide reporting and incident communications. :Attend bridge and troubleshooting calls. :Work with the help desk to fix user related network issues and open tickets with carrier and vendors for related network incidents. :The Infrastructure Support Analyst will answer the 24/7 hotline and respond team emails. :Implement network changes as per provided MOP (Method of Procedure) and implement Firewall Port Requests (FPRs). :Understand how the Bank's risk appetite and risk culture should be considered in day:to:day activities and decisions. :Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day:to:day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. :Champions a high:performance environment and contributes to an inclusive work environment.Dimensions typedisc: :Be part the shift teams within Global Network Operations rotational shifts. Rotational shifts are 12 hour and can be either day or evening shift, during Bank weekdays, weekends and/or statutory holidays. :Service is to be maintained to more than 3,000 branches and corporate offices globally. :Service is to be maintained to more than 18,000 network devices across Canada, Latin America, Caribbean, US, Europe and Asia Pacific. :Manage multiple tasks concurrently and able to work well under pressure. Education / Experience / Other Information (include only those that are specific to the role) typedisc: :Post:secondary education in a technology related field :Demonstrate technical knowledge or experience with Cisco routers, switches and firewalls. :Cisco Certifications, CCNA required, CCNP an asset. :Possess superior problem:solving and decision:making skills to resolve work issues in a dynamic environment. :Demonstrate a technical understanding of TCP/IP (e.g., routing, switching and security). :Familiar with the following technical subjects: 1) BGP/OSPF protocols; 2) LAN/WAN technologies; 3) Cisco WiFi; 4) Fortinet Firewalls; 5) F5 Load Balancers; 6) Network Monitoring tools; 7) Aruba/Silver Peak SD:WAN; 8) Zscaler :Possess a strong customer orientation and a keen ability to learn rapidly. typedisc: :Firewall Certifications, Fortinet certifications an asset. :Load Balancer certifications, F5 certifications an asset. :Python scripting knowledge or experience an asset. Li:Hybrid COLGBS Location(s): Colombia : Bogota : Bogota ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer