Job Opportunity We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will be responsible for providing top-notch technical support to our customers, resolving issues related to IoT devices and web applications. Your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions. - Communicate complex information in a simplified and clear manner. - Demonstrate a proactive problem-solving mindset to implement sustainable solutions. - Understand and empathize with customers when interacting with a wide range of different personality types. - Collaborate with cross-functional teams to deliver exceptional results. - Act as the customer voice and define innovative solutions. - Provide exceptional customer support using industry-leading tools. Required Skills and Qualifications - Advanced English level. Both verbal and written (B2 or higher) - Full time availability - Availability to work onsite in a fast-paced environment. - Bachelor's degree or studies in Technology or equivalent experience in technical support is a must. - Basic understanding of supporting and using Windows and Linux operating systems. - Understanding and basic troubleshooting for IoT, various hardware devices including custom hardware, standard PCs. - Basic knowledge on technical support using industry-standard tools. - Excellent communication skills: verbal, written, listening. - Ability to understand and empathize with customers. Benefits This is an onsite position in Bogotá, Colombia (Torre Krystal). Enjoy the benefits of joining a dynamic team working for a global leader in technology. Additional Information We are a Great Place to Work company committed to creating a positive work environment. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.