At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at FunctionHuman ResourcesJob Sub FunctionHR OperationsJob CategoryProfessionalAll Job Posting Locations:Bogotá, Distrito Capital, ColombiaJob DescriptionWe are searching for the best talent for Analyst HR Operations (Exit Management). Based in BogotáExit Management Employee Experience ProcessThe main responsibility is focused on the delivery of positive employee experience and customersatisfaction in the execution of the exit management process, ensuring compliance with Companypolicies and legal requirements.Receive, assign, update, classify, process cases in case management application for exitmanagementEnsure integrity, completeness, timeliness, and accuracy of transactions & documentationProactively monitor cases and determine appropriate action, if any action is needed (time; quality)Responsibility for delivering upon agreed SLAsParticipate on daily huddles and follow the instruction of the direct team supervisor regardingpriorities and assignmentsUpdate the knowledge management system with new available documents or guidelinesAdvocate "first time right" accuracy in documentation and processingConduct regular reviews of existing processes and documentation ensuring that all processes aredocumented accurately and kept up-to-date with the latest information.This role will be responsible for supporting transformation projects across the organization fromexit management side.CONNECT: Stakeholder Management and Partnership:Connect and partner with key functional teams (Benefits, Payroll, ERLR) to assure positiveemployee Exit experienceConnect with customers and managers to gather insights and feedback aimed at making processesmore efficient and improving services.Work closely with stakeholders to ensure all processes and procedures comply with current policiesand legal requirements.Assure alignment with stakeholder needs and situationsContinuous ImprovementIdentify areas for improvement on daily operational processesProvide support to implement improvement initiativesContribute positively to a knowledge sharing environment by documenting and sharing all relevantworking experiences with issues resolution for knowledge database future referenceFocus on increasing satisfaction surveys results – employees and customerParticipate on training to improve performance, process acumen and gain additional knowledgeRequiredAct as a Subject Matter Expert (SME) by developing and maintaining training materials andresources.Provide training and support to team members on updated processes and compliancerequirements.Perform special projects and related duties as assignedRequired Knowledge, Skills and Abilities (Uncompromised requirements for the role):Understanding of the stakeholder matrices, reporting lines, process ownership, and transactional downstream impacts.Process oriented mindset with ability to follow prescriptive process to drive compliance to legal and regulatory requirement specific to cluster/region.Ability to perform administrative activities.Demonstrates customer orientation and customer service skillsAbility to accurately collect information to understand and assess the clients' needs and situationStrong organization skills, attention to detail and follow through to resolve any outstanding issuesSense of initiative and ability to prioritize workload and provide timely follow-up and resolution.Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance in a concise and professional mannerDiscretion, professionalism, confidentiality and judgmentTechnology Savvy with knowledge of common office productivity software and the ability to learn customer service software applications (e.g., MS Office, email, fax, Internet Explorer)Ability to work effectively in a fast-paced, self-directed team-based environmentEnthusiastic team player with a strong drive to create a positive work environmentContinuous learning mindset - always curious, learn from mistakes, be open minded and willing to learn with others and willing to share knowledgeGreat work ethics – be reliable, meet deadlines, deliver the results, be open to receive feedbackExperience And SkillsLearning agility and ability to solve complex cases.Good Oral and written communication.Experience in one or more HR Functional domains (WDM, R&O;, Benefits, Compensation, HRIS, Workforce Data Administration, HR Business Partnering, Employee Relations) or Payroll.Experience using Case Management tools (ideally SFDC).Prior experience in HR and Workday systemGood Excel & PPT skills.Languages skills: English (oral and written)Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesHospitals and Health CareReferrals increase your chances of interviewing at Johnson & Johnson by 2xBogota, D.C., Capital District, Colombia 2 days agoBogota, D.C., Capital District, Colombia 2 days agoBogota, D.C., Capital District, Colombia 2 days agoBogota, D.C., Capital District, Colombia 2 days agoBogota, D.C., Capital District, Colombia 5 days agoBogota, D.C., Capital District, Colombia 1 week agoIntermediate/Senior Business Analyst - OP01755Bogota, D.C., Capital District, Colombia 3 weeks ago Process and Operations Manager (100% Remote)Bogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 3 days agoBogota, D.C., Capital District, Colombia 4 days agoOperations & Grants Manager - 0578 - ColombiaBogota, D.C., Capital District, Colombia 2 months agoBogota, D.C., Capital District, Colombia 1 week agoWe're unlocking community knowledge in a new way. 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