Company Description Raffles London at The OWO on London’s Whitehall unites the allure and heritage of Raffles with one of the world’s most historic addresses. The name is synonymous with luxury, glamour, and extraordinary adventure. This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites, along with a collection of 85 exceptional branded residences. Within The OWO destination, there are nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600-seat grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events. Within these storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. At Raffles, you arrive as a guest, leave as a friend, and return as family. Job Description The Hotel Manager is an EXCO role responsible for managing all aspects of the hotel operation, including Rooms Division and F&B. The role involves working alongside EXCO to ensure the delivery of Raffles London at The OWO experience throughout the guest journey, while ensuring forecast and budget optimization. The Hotel Manager will lead, coach, and empower the team to foster a sense of purpose and generate organizational success. Key responsibilities include: Personally welcoming key residents and guests; continually reviewing guest feedback. Communicating effectively and timely with ExCo and the Managing Director on matters requiring their attention; guiding the management teams to achieve brand and guest-driven goals. Leading by example in living the Raffles brand values, service culture, and Code of Ethics. Setting, planning, and directing operational departments to achieve gross operating profit goals, including RevPar Index, Average Check, and CPOR. Supporting the hotel’s annual budgeting process and adhering to established guidelines. Identifying new revenue opportunities and improving existing streams. Optimizing spending while ensuring funds are available for improvements and initiatives. Collaborating with the F&B Director to align concepts, service sequences, and products with the vision and market trends. Ensuring the guest experience meets Forbes and LQA standards and aims for set scores and goals. Supporting positive owner relations through proper communication with the Owner’s representative. Assisting in preparing and submitting weekly GM reports to Corporate and Owners. Understanding issues, problems, and opportunities to make informed decisions aligned with company values. Focusing on guest needs by establishing effective relationships and gathering firsthand information. Utilizing economic, financial, and industry data to track business and identify opportunities. Seeking continuous improvement, encouraging innovation, and monitoring change impacts. Translating strategy into operational results, identifying key issues, and implementing strategies for long-term goals. Additional Information Why join our Raffles team? Join one of the world’s best hotels and enjoy benefits such as: 31 days holiday including bank holidays, plus an extra day per year of service up to 5 years (35 days). 20% annual bonus. Staff meals on duty. Free dry cleaning for uniforms. Employer pension contribution of 9%. Enhanced sick pay, maternity, paternity, and adoption pay. Life Assurance (3x salary). Family Bupa healthcare and Solo Dental plans. Employee assistance program including virtual GP and financial advice. Season ticket loans and cycle-to-work scheme. Gifting for special occasions, paid days off for moving house or charity work. Tailored learning and development programs. Fun events like quizzes, team runs, and parties. Employee benefit card with discounts up to 30% at Accor and Raffles outlets. Development opportunities across Accor’s brands. What are the Raffles Values? Be You: Be creative, innovative, and enthusiastic, showing personality and flair. Be Kind: Show humility and generosity through emotional connections. Be Happy: Uplift colleagues and guests with positivity. Be Confident: Share knowledge and skills openly to achieve excellence. Have Your Purpose: Demonstrate care and responsibility to make a tangible impact. #J-18808-Ljbffr