Global Web Content Manager We are seeking a skilled and experienced professional to lead our websites operations team. This is a global role with responsibilities extending over all regional websites, focusing on retail regions. This leadership position entails leading the daily maintenance of website content across all global websites, prioritizing retail regions. Key responsibilities include developing and maintaining in-house expertise on the website CMS, training and supporting all CMS users, updating training and support documentation, defining good practice and ensuring good practice is maintained. - Lead a team of 5 CMS editors. - Educate and re-educate other CMS editors on how to complete common tasks while adhering to our standards and best practices. - Report CMS issues to technology teams and manage solutions through specification, testing and deployment. - Liaise with technology teams on new developments to improve customer experience on the website. - Maximize use of CMS features and identify ways to gain operational efficiencies in the publishing and web management processes. - Liaise with business stakeholders, external partners and development teams to drive automation initiatives: content reuse across website and CVM journeys, creative assets storage and maintenance, etc. - Project management using various tools, spreadsheets and trackers to prioritize tasks, document progress, flag issues, and coordinate with colleagues and stakeholders. - Critically evaluate areas of the website and review customer journeys across the website to maximize customer needs and drive conversions. The ideal candidate will have 2+ years of team leadership experience, with a demonstrated ability to manage, mentor, and support direct reports. Additionally, they will have 3+ years of experience in web management for consumer-facing websites, with hands-on expertise in content management systems - preferably headless CMS platforms (e.g., Kontent.ai, Uniform, Contentful) and/or enterprise-grade systems (e.g., Episerver, Sitecore, Adobe Experience Manager). Requirements - Proactive problem-solver with a strong sense of initiative and a track record of implementing effective solutions. - Working knowledge of web publishing standards, including SEO best practices, accessibility, and responsive/mobile-first content layout. - Ability to manage tasks independently and coordinate across time zones, working confidently in fast-paced, collaborative environments with global stakeholders.