Job summary About Us Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the world's largest digital banking platforms, serving millions of customers across Brazil, Mexico, and Colombia. For more information, visit our institutional page Responsibilities - Strategic Initiative Leadership: Lead the conceptualization, planning, execution, and optimization of high-impact CX initiatives. Develop strategies that enhance customer satisfaction and operational efficiency, aligned with organizational priorities. - Advanced Analytics and Insight Generation: Implement advanced data methodologies, to generate insights that drive strategic decisions and innovation. - Knowledge and Content Strategy Oversight: Guide the development and enhancement of content and knowledge management systems to improve Xpeer/Xtronaut efficiency and customer experience. Ensure content accessibility and relevance align with evolving customer expectations. - Comprehensive Performance Monitoring: Establish and oversee a robust framework for tracking performance metrics across CX operations. Use insights to continuously adapt and refine strategies to achieve and surpass service level targets. Qualifications - Degree in Business Administration, Engineering, Data Science, or a related field. - Experience leading strategic, cross-functional CX projects. - Proficiency in big data technologies and advanced analytics. - Strong leadership and communication skills, with the capability to influence strategic direction at the leadership level. Location Bogotá, Colombia Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora