Job summary The Collections Team Lead is responsible for supervising and coordinating the collections management team, ensuring the achievement of portfolio recovery goals. Responsibilities - Supervise the performance of the collections agents team, ensuring compliance with recovery, quality, and efficiency targets established by the client. - Monitor and analyze KPIs (such as payment promises, recovered accounts, and effective contact rates) to identify areas for improvement and propose timely corrective actions. - Train and provide ongoing coaching to the team, fostering the development of negotiation skills, objection handling, and regulatory compliance. - Manage direct communication with the external client, presenting performance reports, aligning strategies, and ensuring satisfaction with the service provided. - Ensure compliance with internal policies and applicable legal regulations, promoting ethical practices in every interaction. Skills - At least one year of experience as a Team Lead. - Experience in Collections. Benefits - · Career booster for professionals seeking advancement - · Unique opportunity to connect with companies beyond national borders - · Excellent benefits - · Collaborative and inclusive organizational culture - · Access to modern and open office spaces fostering innovation - · Opportunities for learning and skill development from industry experts - · Competitive Salary: Enjoy a high and competitive salary package that recognizes your skills and contributions - · Work-Life Balance: Benefit from a 40-hour workweek, promoting a healthy work-life balance - · Paid Time Off: Take advantage of 2 days off per year to recharge and focus on personal well-being Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora