Job Description We are seeking a skilled Solution Consultant to drive the technical side of sales for AI-first customer experience solutions. This includes Conversational AI, MS Copilot, and other cutting-edge technologies that cover professional services, security, skilling, and support. Key Responsibilities: - Engage with clients to assess their customer experience challenges and business objectives. - Design and present tailored CX solutions that align with client needs, leveraging industry best practices and innovative approaches. - Conduct product demonstrations, workshops, and presentations to showcase CX solutions. - Collaborate with internal teams to ensure seamless solution delivery. - Provide strategic insights and recommendations to optimize customer journeys and improve retention rates. - Stay updated on CX trends, technologies, and the competitive landscape to maintain thought leadership. Qualifications: - Proven experience in customer experience consulting or related roles. - Strong understanding of CX principles, customer journey mapping, and digital engagement solutions. - Experience with CX platforms such as CRM, contact center solutions, customer analytics, or AI-driven engagement tools. - Excellent communication, presentation, and relationship-building skills.