IDEMIA Bogota, D.C., Capital District, Colombia Join or sign in to find your next job Join to apply for the Program Manager role at IDEMIA IDEMIA Bogota, D.C., Capital District, Colombia Join to apply for the Program Manager role at IDEMIA Get AI-powered advice on this job and more exclusive features. Job description: IDEMIA Public Security, a division of IDEMIA Group, is the premium provider of trusted biometric solutions that revolutionize public security and identity, travel and transport, and access control. Our solutions—designed using advanced security features and encryption technologies—enable our clients to build safer and fairer societies where people can live, interact, and move freely. Purpose This role is accountable for the successful management, execution and performance of a customer program throughout the contract lifecycle. The key objectives of this role are customer satisfaction, financial performance and operational compliance that meets or exceeds contractual service-level agreements Key Missions Manages the customer relation by being IDEMIA's primary point of contact for the customer Seeks pro-actively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunities Makes sure the customer perform their obligations in order to allow IDEMIA to perform the work Leads and supports IDEMIAs program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectives Provides vision of key success factors and direction to all internal and external stakeholders, including key partners and key suppliers Ensures compliance with customer requirements Organizes and plans the work according to Program Management System process Performs the tollgates reviews Monitors the KPIs of the Program Takes care of risk management Identifes issues or risks in collaboration with the technical project managers Makes sure mitigation plans are defined, identifies issues requiring escalation or help from the management Manages the Program Profit and Loss, gross margin, revenue and invoicing forecasts Manages contracts management Reinforce and ensures adherence to contract terms and conditions Leads programs of high complexity Profile description: 10 years of experience in a similar role Knowledge of Project Management (PMP certification is a plus) Experience in finances and cost management Good communication skills Advanced level of English Availability to travel Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology and Project Management Industries Information Services Referrals increase your chances of interviewing at IDEMIA by 2x Sign in to set job alerts for “Program Manager” roles. 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