Description Kenvue, part of the Johnson & Johnson Family of Companies (Kenvue), is currently recruiting for: R2P Market Analyst LATAM (BPO Management) This role will be part of the Enterprise Business Solutions (EBS) in the procurement pillar. The EBS organization provides best-in-class, cost-effective financial, compliance, procurement, and enablement solutions to our Operating Companies around the world. This position reports into R2P Manager - LATAM and is based in Bogota, Colombia. Who we are At Kenvue, part of the Johnson & Johnson Family of Companies, we believe there is extraordinary power in everyday care. Built on over a century of heritage and propelled forward by science, our iconic brands—including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON’S and BAND-AID —are category leaders trusted by millions of consumers who use our products to improve their daily lives. What will you do The R2P Market Analysts are the country’s main point of contact for end to end Accounts Payable process in all LATAM companies. They are the face of GS Procurement – Accounts Payable per each of the country, managing complex cases and operational issues not limited to Accounts Payable, partners with BPO partners, Invoice Reporting, Audit and Payments to drive daily operations – volumes and quality, and accountable for smooth month end close. MAs also lead governance discussions with the Finance Directors and collaborate closely with BUF and GS Finance. Key Responsibilities Operational Management Analyze, audit, and monitor the services provided by BPO about the posting process operation in charge of them, providing support, solving issues and improving through ideas and plans the accounts payable process. Manage daily operations (E.g. review of volumes, urgent invoices for payment for the day, review daily capacity, Quality Audit Team, Payments, and Invoice Reports). Ensure that all KPIs are met on a daily / monthly basis for all AP processes and ensure that all scheduled reports and activities are executed and validated on time. Governance/Stakeholder Management/Customer Service/L3 Helpdesk Escalation: Manage discussions with stakeholders related to accounts payable activities guaranteeing the due process accordingly to internal policies. Ensure proper and timely escalation of issues so that they are resolved to meet internal and external expectations delivering service excellence and maximize customer service satisfaction. Lead and implement communication plans, change management frameworks, and support change management integration activities related to AP process improvement. Receive, analyze, and resolve procurement process inquiries and disputes that cannot be resolved by Level 2 helpdesk support. Other duties Provide support/feedback to supplier management efforts as lead by the category teams. Participate in customer service efforts within the Enterprise Business Services (EBS) Organization. Compliance with all required training. HR/Talent management required efforts. Work closely with the S2S Global Leadership to align on standard process, technology and org design (including continuous improvement and compliance). Qualifications What we are looking for Required Qualifications Academic background: Appropriate University/bachelor degree qualification is essential. Experience: Required years of related experience: 2 years or more work experience in the accounts payable function. A recognized experience in procurement or Accounts Payable (R2P) process would be considered an asset. Knowledge of Procurement processes (Requisitioning, PO, Invoicing). Experience interacting with customer (customer service experience). Languages: Spanish; English (intermediate). Desired Qualifications Demonstrated proficiency with Procurement & Finance/Accounting processes (Requisitioning, PO, Invoicing, General Ledger). Experience working in Shared Service Centers. Must have demonstrated experience with data analysis. Strong written and oral communication skills with the demonstrated ability to interact with various levels of the organization. Strong MS Excel, PowerPoint, and Word skills. Portuguese. What’s in it for you Competitive Benefit Package. Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More! Learning & Development Opportunities. Employee Resource Groups. Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For further information, and to apply, please visit our website via the “Apply” button below. #J-18808-Ljbffr