**What will I be doing?**: - Ensuring the correct flow of operations in the company by completing the refunds received in different countries where the company has a presence. - Performing daily routines that include: Processing and ensuring the corresponding manual refunds within the established deadlines, contacting banks and processors for confirmation of refunds, analysis of reports and contact with the technical area to solve possible technical problems. - Identifying and reporting issues and follow-up corrective actions to resolve differences and deficiencies. - Managing tight SLAs and prioritizing workload according to urgency. - Working closely with other departments of the company. **What skills do I need?**: - Bachelor’s degree in administration or any other related field (in process or completed). - 1+ years of administrative or back office experience, preferably in a multicultural environment. - Fluent in English and Spanish - Strong Excel skills, ability to handle large amounts of data and to create reports. - High attention to detail, excellent analytical skills, Systematic and well-organized. - Ability to adapt to change quickly and multi-task.