We are looking for a customer-focused, technically skilled Integration Engineer to support our Smart Biometrics Business Unit in Colombia. This role bridges the gap between technical product capabilities and customer requirements, acting as a trusted advisor during pre-sales, proof of concept, and solution design stages. The successful candidate will report to the Client Integration & Support Manager (NORAM) and collaborate closely with the Regional Director of Sales to drive growth and ensure customer satisfaction. Key Responsibilities - Serve as a technical advisor during sales engagements, supporting the promotion of IDEMIA’s biometric solutions. - Provide in-depth product demonstrations, answer technical questions, and highlight competitive differentiators. - Lead technical efforts during Proof of Concept (PoC) phases: - Interpret and validate customer requirements. - Support partners and system integrators with solution setup and implementation. - Serve as the primary technical contact throughout the PoC lifecycle. - Collaborate on solution architecture and product-fit discussions for customer projects. - Present proposed architectures and respond to detailed technical inquiries from stakeholders. - Act as the Voice of the Customer, relaying market needs and product feedback to Product Management. - Monitor industry trends and competitive landscape; advise on necessary product enhancements. - Work cross-functionally with support and sales leadership to track and resolve open technical issues impacting customers. - Maintain regular activity reports, including weekly and monthly summaries for leadership. Technical Skills & Knowledge - Containerization & Deployment: Basic understanding of Docker deployment and integration; experience in presenting solution block diagrams during technical workshops. - Mobile Platforms: Foundational knowledge of Android and iOS kernels; understanding of SDK functionality and integration support workflows. - API & Web Integration: Hands-on experience with integration support using APIs, API Keys, and Webhooks. - Enterprise Systems Integration: Familiarity with integrating enterprise systems using REST, JSON, SOAP, and Pub/Sub messaging patterns. - Security & Identity Management: Conceptual understanding of payment systems, Identity and Access Management (IAM) solutions, Active Directory, LDAP, and RADIUS protocols. Required Qualifications - 12–14 years of relevant experience in a technical role, preferably in pre-sales, integration, or customer support. - Bachelor’s or Master’s degree in Information Technology, Electronics Engineering, or a related field (or equivalent experience). - Strong customer-facing communication and presentation skills. - Demonstrated problem-solving skills and the ability to manage complex technical discussions. - Fluent in English (written and verbal) Preferred Skills - Experience with Physical and Logical Access Control solutions. - Hands-on experience working with Linux-based systems. - Prior involvement in biometric technologies is a strong advantage. - Familiarity with working in cross-cultural and international team environments. Additional Requirements - Strong time management and organizational skills. - Ability to travel as needed (domestic and international). - Skilled in Microsoft Office Suite (Word, Excel, PowerPoint). - Self-motivated, accountable, and able to work both independently and within a team. #J-18808-Ljbffr