Join to apply for the Asistente Control Calidad role at Kantar Media 14 hours ago Be among the first 25 applicants Join to apply for the Asistente Control Calidad role at Kantar Media Get AI-powered advice on this job and more exclusive features. Media help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands. Kantar Media is a wholly owned but operationally independent part of the Kantar Group. Job Details Funciones Del Cargo Mantener y validar la base de datos de hogares del panel. Actualizar trimestralmente información de hogares vía llamadas telefónicas. Atender a técnicos y representantes de campo en validación y registro de datos. Apoyar la instalación del estudio (encuestas, consentimientos, mapeo de MAC, etc.). Ejecutar controles sobre consumos atípicos y CMAM mediante contacto telefónico. Activar hogares y tarjetas de bienvenida dentro de los plazos establecidos. Validar y actualizar variables en el sistema conforme a los procesos. Actualizar base de datos de proveedores de señal a nivel nacional. Verificar cambios reportados por campo con los hogares cuando sea necesario. Realizar mensualmente el estudio Coincidental mediante llamadas masivas. Capacitar a panelistas para reducir errores de colaboración. Motivar y sensibilizar a los hogares sobre su rol en el panel. Organizar y actualizar carpetas digitales de los hogares. Controlar la documentación proveniente del equipo de campo. Atender requerimientos de hogares por múltiples canales, priorizando la atención telefónica. Resolver solicitudes en un plazo máximo de dos días hábiles. Capacitar a aprendices en procesos técnicos y operativos relacionados con llamadas y soporte. Ejecutar encuestas de retiro con al menos un 95% de efectividad en llamadas y reportes. Requisitos Bachiller y/o técnicos o tecnólogos en carreras administrativas. Mínimo 6 meses de experiencia en roles relacionados con servicio al cliente y gestión documental, con experiencia en la revisión y análisis de bases de datos, interpretación de información. Mínimo 6 meses de experiencia en gestión de llamadas telefónicas orientadas a la verificación de datos y seguimiento efectivo de requerimientos. Manejo de herramientas de Microsoft Office (Excel, Word, Outlook) nivel básico. Country Colombia Why join Kantar? We pride ourselves on understanding people, and what makes us think and act the way we do. And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar. Seniority level Seniority level Internship Employment type Employment type Full-time Job function Job function Research, Analyst, and Information Technology Industries Marketing Services Referrals increase your chances of interviewing at Kantar Media by 2x Sign in to set job alerts for “Quality Control Assistant” roles. 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