Join or sign in to find your next job Join to applyfor the Senior Operations Manager role at UnifyCX UnifyCX isgrowing and we are looking for an experienced Senior OperationsManager to join our motivated and ambitious team in Barranquilla. What Will You Do? As The Senior Operations Manager you will providean inspired sense of leadership by overseeing the day-to-day andstrategic operations of multiple accounts, consisting of teams ofcontact center agents, team leaders, and operations managers. Thisrole will contribute to the growth of UnifyCX by partnering withand supporting the efforts of the departments in the organizationand client success managers by helping to drive overall performanceand results. Who You Are To be considered, candidates are expectedto have the following: - 5+ years of proven operations managerexperience - Strong analytical and problem-solving skills -Excellent leadership and management abilities - Ability to workindependently and as part of a team - Excellent communicationskills, both written and verbal - Proficient in Microsoft Officepackage - Experience in Six Sigma methodology preferred -Demonstrated ability to manage multiple priorities in a fast-pacedenvironment - Ability to acquire and maintain an in-depth knowledgeof company operations, systems, contract guidelines, and otherrequired policies and procedures - Ability to handle confidentialinformation in a professional manner Who We Are UnifyCX is anemerging Global Business Process Outsourcing company with a strongpresence in the U.S., Colombia, Dominican Republic, India,Honduras, and the Philippines. We provide personalized contactcenters, business processing, and technology outsourcing solutionsto clients worldwide. In nearly two decades, UnifyCX has grown froma small team to a global organization with staff members all overthe world dedicated to supporting our international clientele. AtUnifyCX, we leverage advanced AI technologies to elevate thecustomer experience (CX) and drive operational efficiency for ourclients. Our commitment to innovation positions us as a trustedpartner, enabling businesses across industries to meet the evolvingdemands of a global market with agility and precision. UnifyCX is acertified minority-owned business and an EOE employer that welcomesdiversity. Seniority level Mid-Senior level Employment typeContract Job function Management and Manufacturing Industries:Business Consulting and Services #J-18808-Ljbffr